GeiG Battery & Hazardous Materials Safety Policy (MSDS & Shipping) – v1.1

1.0 Purpose
1.1 We set safe handling, storage, shipping, return, and disposal rules for batteries and hazardous materials associated with GeiG products.
1.2 We ensure fast access to Safety Data Sheets (SDS/MSDS) and clear routing for compliant returns.
1.3 Governing law and jurisdiction: England & Wales.

2.0 Scope
2.1 Applies to all GeiG devices, accessories, and service parts that contain or are packaged with batteries placed on the UK market.
2.2 Covers UK sales, support, returns, and logistics across air, road (ADR), sea (IMDG), Royal Mail, and courier networks.
2.3 Cross-links: Environmental / WEEE / RoHS Declaration (v1.1); Returns & Warranty (public); Customer Service & Complaints Policy; Product Safety & Certification Statement; Export & Trade Compliance (v1.0); Privacy Policy; Accessibility Statement.

3.0 Definitions
3.1 “Battery” includes lithium-ion/lithium-polymer (Li-ion/Li-poly), nickel-metal hydride (NiMH), and primary coin/button cells embedded in products.
3.2 “SDS/MSDS” means Safety Data Sheet per chemical safety law.
3.3 “DDR” means damaged/defective/recall battery logistics requiring special handling.

4.0 Compliance Framework
4.1 We comply with UN Manual of Tests and Criteria UN 38.3 for lithium cells/packs and retain test summaries/reports centrally.
4.2 We comply with IATA/ICAO (air), ADR (road), and IMDG (sea) dangerous goods requirements.
4.3 We comply with UK WEEE and Batteries Regulations and align with our Environmental / WEEE / RoHS Declaration (v1.1).
4.4 Integrated product safety: batteries in products are certified against applicable standards (e.g., IEC 62133-2; device safety per EN/IEC 62368-1).
4.5 Substances comply with RoHS and REACH.

5.0 Battery Types & Ratings
5.1 Chemistries shipped: Li-ion/Li-polymer, NiMH, and button cells embedded in devices; no standalone spares are sold.
5.2 Typical energy ratings are ≤100 Wh; we do not place >100 Wh packs on the UK market unless stated in product documentation.
5.3 We declare Wh ratings on device labels or documentation where required.

6.0 UN Numbers & Shipping Descriptors
6.1 Batteries contained in or packed with equipment (rechargeable lithium): UN 3481.
6.2 Lithium-ion batteries shipped alone: UN 3480 (not used for consumer spares).
6.3 Primary lithium cells with/without equipment (if present): UN 3091/UN 3090.
6.4 We apply the correct lithium battery mark, Class 9 labels, and documentation per mode and carrier.

7.0 SDS/MSDS Access
7.1 Customers and carriers may request SDS/MSDS via support@geig.co.uk; we will also publish summaries on /legal/ where appropriate.
7.2 We hold SDS/MSDS and UN38.3 evidence centrally and furnish on request to carriers, marketplaces, and business customers.
7.3 We maintain version control to ensure SDS/MSDS match the supplied cell/pack model.

8.0 Packaging & Marking
8.1 Batteries ship within UN-compliant inner packaging preventing short circuits; exposed terminals are insulated; robust fibre outer cartons are used (see Environmental Packaging Policy v1.1).
8.2 We affix mandatory marks/labels and include any required shipper/consignment statements.
8.3 Postal and courier restrictions apply; items not accepted by a carrier or Royal Mail will be refused and re-routed.

9.0 Carrier & Mode Rules
9.1 Air: we follow IATA PI965–PI970 as applicable (Section II or fully regulated, as triggered by consignment details).
9.2 Road (ADR): we classify, pack, mark, and document consignments per ADR thresholds.
9.3 Sea (IMDG): we provide DG declarations, stowage, and segregation instructions as required.
9.4 Royal Mail: we comply with UK postal restrictions and may prohibit certain returns via post.
9.5 Where rules conflict, the most stringent requirement applies.

10.0 Damaged/Defective/Recall (DDR) Handling
10.1 We accept DDR items directly from consumers and business customers, but only under an issued RMA with written instructions.
10.2 Customers must not ship swollen, punctured, overheated, leaking, or otherwise suspect batteries without our explicit approval and supplied method.
10.3 On suspected thermal events: power down if safe, move to a non-combustible surface, isolate area, and contact support@geig.co.uk immediately.

11.0 Returns, RMA & In-Warranty Swaps
11.1 Standard returns follow Returns & Warranty (public).
11.2 In-warranty swaps and returns are sent back as a whole product; we do not request removal or shipment of loose cells by consumers.
11.3 We will refuse consignments that are improperly packed/declared or present DDR risks, and we will re-issue safe return instructions.

12.0 Storage & Safe Use
12.1 We adopt industry-standard storage limits per the relevant SDS and IEC guidance: unless the SDS states otherwise, store at 5–30 °C, ≤75% RH, away from heat sources and direct sunlight.
12.2 For long-term storage, maintain 30–50% state-of-charge (SoC) and cycle every 3–6 months unless the SDS specifies different intervals.
12.3 Use only approved chargers; do not crush, puncture, or incinerate; avoid charging on soft furnishings.

13.0 Take-Back & Recycling
13.1 Battery take-back is provided within device WEEE flows only; we do not accept standalone consumer battery returns.
13.2 Business customers may request collection for bulk end-of-life devices containing batteries; hazmat status will determine routing.
13.3 Details are published at /legal/ within the Environmental / WEEE / RoHS Declaration (v1.1) and Customer Take-Back Instructions.

14.0 Incident Reporting & Investigation
14.1 Report safety incidents to support@geig.co.uk with photos, symptoms, and purchase details.
14.2 We triage within 7 days (aligned to our Accessibility Statement) and may request quarantine and inspection.
14.3 We escalate material safety incidents to regulators and manufacturers where required.

15.0 Training & Supplier Controls
15.1 Staff who handle batteries receive dangerous-goods awareness appropriate to their role.
15.2 Suppliers must provide UN38.3 evidence, SDS/MSDS, conformity documentation, and 90-day PCN for changes (see Supplier Code of Conduct v1.1).
15.3 We may conduct document reviews, spot audits, and unannounced inspections to verify compliance.

16.0 Consumer Guidance (Summary)
16.1 Keep devices ventilated and off soft furnishings during charge.
16.2 Stop use and contact us if swelling, odour, leakage, overheating, or abnormal noise occurs.
16.3 For air travel, follow airline rules; carry-on preferred for battery-containing devices; protect terminals from short circuits.

17.0 Prohibited Actions
17.1 No shipment of DDR items without our written approval and issued RMA.
17.2 No end-user disassembly or pack replacement unless stated in official manuals.
17.3 No use of third-party cells/packs not specified by GeiG.

18.0 Data & Privacy
18.1 We process incident and logistics data per our Privacy Policy and retain only what is necessary for safety, warranty, and legal obligations.

19.0 Contact
19.1 Email: support@geig.co.uk (operated by Computerko Limited).
19.2 Postal: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
19.3 Company No: 11125670.
19.4 Web chat: 24/7 via geig.co.uk.

20.0 Version Control
20.1 Version: 1.1.
20.2 Effective date: 30th September 2025.
20.3 Policy owner: Ian Mugray.
20.4 Linked policies: Environmental / WEEE / RoHS Declaration (v1.1); Returns & Warranty (public); Product Safety & Certification Statement; Export & Trade Compliance (v1.0); Customer Service & Complaints Policy; Accessibility Statement.