GeiG Product Safety & Certification Statement – v1.1

1.0 Purpose
1.1 We state how GeiG products meet applicable safety and regulatory requirements, including UKCA/CE, EMC, and RF/SAR where relevant.
1.2 This statement cross-links to: Environmental / WEEE / RoHS Declaration (v1.1); Battery & Hazardous Materials Safety Policy; Export & Trade Compliance (v1.0); AI & Data Ethics Policy (v1.3); Website Terms of Use; Privacy Policy; Accessibility Statement.
1.3 Governing law and jurisdiction: England & Wales.

2.0 Scope
2.1 Applies to GeiG-branded electrical and electronic equipment (EEE) including laptops, desktops, mini-PCs, monitors, docking stations, power supplies, and wireless accessories.
2.2 Covers products sold in the United Kingdom and, where applicable, in the EU.
2.3 Business and consumer products are in scope; customised builds follow the same safety regime unless otherwise stated in writing.

3.0 Regulatory Frameworks
3.1 UKCA / UK Regulations: UK EMC Regulations; Electrical Equipment (Safety) Regulations (LVD); Radio Equipment Regulations (where wireless present); and RoHS.
3.2 EU CE Directives/Regulations (where placed on the EU market): EMC Directive; Low Voltage Directive (LVD); Radio Equipment Directive (RED) as applicable; and RoHS.
3.3 WEEE: end-of-life collection and treatment per our Environmental / WEEE / RoHS Declaration (v1.1).
3.4 REACH: SVHC and restricted substances managed in supply chain; disclosures provided upon request.
3.5 Batteries: compliance with UK Batteries Regulations; cell/pack safety per IEC 62133-2 and transport per UN38.3.
3.6 Northern Ireland: products placed on the NI market follow CE (and UKNI where an Approved Body is used), with EU importer/authorised representative details as required.
3.7 Packaging & EPR: materials and labelling per Environmental Packaging Policy (EPR) v1.1.

4.0 Conformity Assessment
4.1 Each in-scope product family undergoes conformity assessment to the relevant UK/EU requirements; Declarations of Conformity (DoC/UK DoC) are maintained and supplied on request.
4.2 Where required, we use third-party accredited laboratories and recognised schemes; Notified/Approved Bodies are engaged if mandated by law.
4.3 We maintain a Technical File for at least 10 years after the last product is placed on the market, including risk assessment, test reports, schematics, BoM, and user information.
4.4 We maintain a marketplace compliance dossier (DoC/UK DoC, key test reports, label/marking photos) for retailer/marketplace requests.
4.5 Post-market surveillance evidence (field failures, CAPA, recall logs) is retained for ≥10 years after last placement on the market.

5.0 Core Standards (indicative by category)
5.1 Safety of AV/ICT equipment: EN/IEC 62368-1.
5.2 EMC (IT/Multimedia): EN 55032 (emissions), EN 55035 (immunity); plus EN 61000-3-2/-3 (harmonics/flicker) as applicable.
5.3 Radio (if wireless present):
5.3.1 Wi-Fi/Bluetooth: EN 300 328, EN 301 893, EN 301 489-1/-17 (EMC for radio).
5.3.2 Other radios (as applicable): appropriate EN 300/301 series.
5.3.3 Module integration: where pre-certified radio modules are used, we assess host integration (antenna, enclosure, power) for continued compliance and re-test where integration affects limits.
5.4 RF Exposure/SAR (portable/wear-adjacent items only): EN 62311, EN 62479, EN 50566/62209 series as applicable.
5.5 Power supplies/adapters: EN/IEC 62368-1 and relevant eco/EMC requirements; efficiency per applicable UK/EU rules.
5.6 Batteries: IEC 62133-2 (rechargeable portable), UN 38.3 (transport).
5.7 Electronic displays (if sold): applicable Ecodesign/Energy Labelling requirements; product fiche and information duties provided where required.

6.0 Labelling & User Information
6.1 Products bear the appropriate UKCA (UK) and/or CE (EU) mark where legally required; the mark may be on the product, packaging, or documentation per law.
6.2 The product, packaging, or user instruction includes: model identifier, rated input, recycling symbols (WEEE bin), and any required importer/authorised representative details.
6.3 Wireless products include frequency band and max RF power declarations where mandated.
6.4 User guides include safety warnings, disposal guidance, and battery instructions where applicable.
6.5 Each unit carries traceability (model, batch/serial/date code) linking to the Technical File and manufacturing lot.

7.0 Materials & Substance Controls
7.1 Products conform to RoHS restrictions; exemptions (if any) are tracked, justified, and time-bound.
7.2 We screen supply chains for REACH SVHCs and provide Article 33 information to recipients upon written request within statutory timelines.
7.3 Packaging aligns with our Environmental Packaging Policy (EPR) v1.1 (OPRL labelling, recycled content targets).

8.0 Quality & Change Control
8.1 Safety-critical changes follow formal change control, including re-test or rationale against impacted standards.
8.2 Security updates are provided for 3 years (or 2 years after End-of-Sale, whichever is later); model-specific lifecycles are listed on product pages and /legal/security-updates.
8.3 We keep a release history and approvals for traceability.

9.0 RF/SAR & Wireless Declarations (if applicable)
9.1 For devices with radio modules, we ensure spectrum compliance, EMC, safety, and RF exposure compliance under the applicable framework (UKCA/CE).
9.2 Antenna configurations, power levels, and country-specific restrictions are documented in the Technical File; end-user limits are stated in the user information where required.

10.0 Safety Testing & Verification
10.1 Type testing is performed by competent laboratories against the standards listed in 5.0.
10.2 Routine verification and product audits are conducted on production units; failures trigger corrective action and, where needed, re-testing.

11.0 Incident, PMS, Recall & Corrective Actions
11.1 We operate a safety incident process covering intake, triage, containment, root-cause analysis, and corrective/preventive action.
11.2 We cooperate with market surveillance authorities and, where necessary, conduct field actions or recalls.
11.3 Safety advisories and recall notices (if any) are published on /legal/ and communicated to affected customers and partners.
11.4 We run a documented post-market surveillance (PMS) plan: trend analysis, sample testing, and corrective actions; serious risks are notified to authorities without delay (OPSS/Product Safety Alerts & Recalls).
11.5 We maintain incident logs and make technical documentation available to market surveillance authorities upon request.

12.0 Importer & Authorised Representative
12.1 UK importer/manufacturer details are provided on product/packaging/documentation as applicable: Computerko Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
12.2 For units placed on the EU market, importer/authorised representative details appear on the product, packaging, or documentation as required by law and in the EU DoC.

13.0 Documentation Access
13.1 DoC/UK DoC and key safety/EMC/RF summaries are provided on request via support@geig.co.uk; where available, we may also host summaries at /legal/certification.
13.2 UN38.3 test summaries for lithium batteries are available upon request; see Battery & Hazardous Materials Safety Policy.
13.3 Consumer DDR shipments of loose cells are not accepted; returns must be the entire product under our Battery & Hazardous Materials Safety Policy.

14.0 Consumer Safety Guidance (Summary)
14.1 Use only supplied or approved power adapters and cables.
14.2 Ensure adequate ventilation; avoid blocking vents.
14.3 Keep devices away from liquids and heat sources; disconnect and contact support if unusual smells, smoke, or excessive heat occur.
14.4 For battery concerns, follow the Battery & Hazardous Materials Safety Policy.

15.0 Supplier Controls & Audits
15.1 Suppliers must provide compliant components and evidence packs (certificates, test reports, material declarations) and notify 90 days before safety-relevant changes (PCN).
15.2 We may perform document reviews, factory audits, and product sampling; repeated or critical non-conformance may result in suspension or termination (see Supplier Code of Conduct v1.1).

16.0 Accessibility & User Information
16.1 Safety instructions are written in plain English; accessible digital formats are provided on request (see Accessibility Statement).
16.2 Where required, tactile/visual warnings and large-print/PDF versions are available via support.

17.0 Data & Privacy
17.1 Any telemetry or diagnostic data is processed per the Privacy Policy and Software EULA; opt-outs are respected as stated therein.
17.2 Safety-critical logs (e.g., thermal events) may be retained for investigation and legal obligations.

18.0 Contact
18.1 Email: support@geig.co.uk (operated by Computerko Limited).
18.2 Postal: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
18.3 Company No: 11125670.
18.4 Web chat is 24/7.

19.0 Governing Law & Jurisdiction
19.1 England & Wales law applies.
19.2 Courts of England & Wales have non-exclusive jurisdiction; consumer mandatory rights remain unaffected.

20.0 Version Control
20.1 Version: 1.1.
20.2 Effective date: 30 September 2025.
20.3 Policy owner: Ian Mugray.
20.4 Change log: v1.1 added NI routing, PMS/OPSS clauses, marketplace dossier, traceability, display Ecodesign, Article 33 duty, DDR no-loose-cells, and lifecycle page reference.
20.5 Linked policies: Environmental / WEEE / RoHS Declaration (v1.1); Battery & Hazardous Materials Safety Policy; Export & Trade Compliance (v1.0); Supplier Code of Conduct (v1.1); Privacy Policy; Accessibility Statement; AI & Data Ethics Policy (v1.3); Website Terms of Use; Consumer Terms of Sale; Returns & Warranty (public).