Website Terms of Use

Effective from: 01/08/2025

1.0 About These Terms

1.1 These Website Terms of Use set out the rules for using geig.co.uk and any associated pages, subdomains, or services (the “Site”).
1.2 By accessing or using the Site you agree to these Terms. If you do not agree, please do not use the Site.
1.3 These Terms apply to all visitors and users of the Site. Additional terms apply if you buy products or use account, cloud, or software features (see Section 3.0).
1.4 These Terms are intended to be clear and practical. If anything is unclear, contact support@geig.co.uk.

2.0 About GeiG

2.1 GeiG is a technology and commerce platform available at geig.co.uk (“GeiG”, “we”, “us”).
2.2 Service address: Riverside Business Centre, Fort Road, Tilbury, Essex, RM18 7ND, United Kingdom.
2.3 Contact email: support@geig.co.uk.

3.0 Other Terms That Apply

3.1 These Terms work together with other policies and terms available on the Site, including:

• Terms of Sale (Consumers)
• Terms of Sale (Business)
• Privacy Policy
• Cookie Policy
• Returns & Warranty Information
• Accessibility Statement
• Cloud Services Terms
• Any service-specific terms

Where relevant, those documents form part of your agreement with GeiG.

3.2 At checkout or when using certain features, you may be asked to accept additional terms. Your acceptance creates a binding agreement.

4.0 Purchases, Payments and Tax

4.1 Purchases made via the Site are processed under the applicable Terms of Sale. Payment, VAT (where applicable), customs for international sales, and returns or refunds are handled as set out at checkout unless stated otherwise.
4.2 Card transactions processed via the Site comply with applicable PCI-DSS standards.

5.0 Accounts, Eligibility and Security

5.1 Some Site features require an account. You must provide accurate information and keep your login details secure.
5.2 You are responsible for all activity carried out under your account. Notify support@geig.co.uk immediately if you suspect unauthorised use.
5.3 To place orders you must be at least 18 years old and have legal capacity to contract. Browsing is permitted from age 13, but purchases by under-18s must be made by a parent or guardian.

6.0 Acceptable Use

6.1 You must use the Site lawfully and reasonably. You must not:

• attempt unauthorised access or disrupt the Site;
• introduce malware, viruses, or harmful code;
• scrape, harvest, or reuse data beyond robots.txt permissions;
• copy, frame, mirror, or resell the Site or its content without permission;
• use the Site to infringe intellectual property or other rights.

6.2 We may monitor activity to protect the Site, investigate misuse, and comply with legal obligations.

7.0 Content and Product Information

7.1 We make reasonable efforts to ensure that Site content and product information is accurate and up to date. Images and descriptions are illustrative only; purchases are governed by the applicable Terms of Sale.
7.2 We are not responsible for content provided by third parties or for external websites linked from the Site.

8.0 Intellectual Property

8.1 The Site and its content, including the GeiG name, branding, software, text, graphics, and layout, are protected by intellectual property laws. All rights in the Site and its content are owned by or licensed to GeiG unless otherwise stated.
8.2 You may view or print pages for personal, non-commercial use only. You must not reproduce, distribute, modify, or commercially exploit any part of the Site without prior written permission.
8.3 All third-party trade marks, product names, logos, and brand identifiers appearing on the Site are the property of their respective owners. Nothing in these Terms grants any right to use them without the owner’s permission.
8.4 All rights are reserved.

9.0 User Content and Notices

9.1 If you submit or post content to the Site (such as reviews or feedback), you confirm that you have the right to do so and grant GeiG a non-exclusive, royalty-free licence to host, display, and use that content in connection with the Site.
9.2 If you believe content on the Site infringes your rights, email support@geig.co.uk with details and supporting evidence. We will review and may remove content while investigating.

10.0 Privacy and Cookies

10.1 Personal data collected via the Site is processed in accordance with our Privacy Policy, which explains how data is used, stored, protected, and identifies the legal data controller.
10.2 We use cookies and similar technologies. See our Cookie Policy for details.

11.0 Security and Data Breach

11.1 We implement reasonable technical and organisational measures to protect the Site and personal data, but no system is completely secure.
11.2 If we become aware of a personal data breach affecting the Site or Site-held data, we will notify affected users and regulators as required by law and take appropriate remediation steps.

12.0 Subcontractors and Third Parties

12.1 We may use trusted third-party service providers (for example, hosting, payments, delivery, analytics, or support). We remain responsible for their acts and omissions in connection with the Site.

13.0 Liability and Warranties

13.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.
13.2 To the extent permitted by law, we exclude all other warranties and are not liable for indirect losses, loss of profit, or business interruption arising from use of the Site.
13.3 Your statutory consumer rights are not affected.

14.0 Suspension, Termination and Continuity

14.1 We may suspend or terminate access to accounts that breach these Terms or pose security, legal, or operational risks.
14.2 We may temporarily suspend the Site for maintenance or operational reasons.

15.0 Accessibility and Alternative Formats

15.1 We aim to make the Site accessible to all users.
15.2 If you need content in an alternative format, contact support@geig.co.uk. Requests are acknowledged within 2 business days and fulfilled within 5 business days where reasonably practicable.

16.0 Changes to These Terms

16.1 We may update these Terms from time to time. The current version will always be available on the Site.
16.2 For material changes, we will take reasonable steps to notify registered users.

17.0 Governing Law

17.1 These Terms are governed by the laws of England and Wales.
17.2 Disputes will be subject to the courts of England and Wales, except that consumers in Scotland or Northern Ireland may bring claims in their local courts.

18.0 Contact

18.1 For support, legal notices, or intellectual property enquiries, contact support@geig.co.uk.

End of Website Terms of Use