Warranty support made simple
Every GeiG device includes 24 months of standard hardware warranty cover, with clear support for covered faults, repairs, replacements and service guidance.
Warranty at a glance
24 months standard cover
Your GeiG hardware is covered for qualifying defects in materials or workmanship during normal use.
Battery cover
Batteries are covered for qualifying faults for 6 months. Normal battery ageing is not covered.
30 day DOA support
If your device arrives faulty, we prioritise assessment and replacement where the fault is confirmed.
Worldwide validity, UK service
Your warranty is valid worldwide, with service normally fulfilled through our UK support centre.
What is covered
Your warranty protects you against qualifying hardware faults that occur during normal use.
What is not covered
Some issues fall outside standard warranty cover. We will always explain the next step clearly before any chargeable work proceeds.
How to make a warranty claim
Start your claim
Contact GeiG through My Account, live chat or support@geig.co.uk.
Share device details
Provide your serial number, proof of purchase, fault description, photos, videos or diagnostic logs where available.
Get an RMA
We review your claim and issue return instructions where a physical inspection is needed. Please do not send your device before receiving an RMA.
Repair, replace or refund
After diagnosis, GeiG will confirm the appropriate remedy for a covered fault.
Before sending your device
GeiG is not responsible for data loss during inspection, repair or replacement. Please back up your device before service.
Service timing
Most warranty assessments are targeted for completion within 5–10 working days after receipt and diagnosis.
Extended Warranty: faster help when it matters
Extended Warranty gives eligible customers enhanced priority support, clearer escalation and additional continuity options where a covered issue affects productivity.
Priority support
Extended Warranty claims are prioritised for faster review, diagnosis and next-step confirmation.
Loan device option
Where a covered issue cannot be resolved, or an approved next step cannot be confirmed, within 24 hours after diagnosis, GeiG may arrange a loan device.
Subject to plan level, availability, eligibility, approval, identity checks and return conditions.
In-person support option
Where requested and approved, GeiG may offer in-person support in a suitable public space near the preferred location.
Subject to location, appointment availability, risk assessment, staff availability and approval. Not provided in private homes.
Extended Warranty benefits depend on the selected plan, device eligibility, location, support capacity, parts availability and approval by GeiG.
International warranty support
GeiG warranty is valid worldwide, but service is normally handled through the UK support centre.
Your statutory rights
This warranty is provided in addition to your legal rights. Nothing on this page limits your statutory rights under applicable consumer law.
Need help with your warranty?
Our support team can check your cover, confirm your serial number, explain your options and guide you through the claim process.